T:   +44 (0) 121 526 6847 E: sales@britishelectrical.co.uk
  • Cancellations, Returns and Refunds Policy
  • Cancellations, Returns and Refunds Policy
  • Cancellations, Returns and Refunds Policy
  • Cancellations, Returns and Refunds Policy
  • Cancellations, Returns and Refunds Policy
  • Cancellations, Returns and Refunds Policy

Our Services

  • Generator & Alternator Repair
  • Industrial & Commercial Control Systems Design, Sales and Repair
  • Automation Design, Sales and Repair
  • Fault Finding and Reporting on Machinery
  • Electrical Installations and Design
  • Preventative Maintenance
  • Electric Motor, Coil, Clutch and Magnet Rewinds
  • Thermal imagery and investigation

What to do if you have a complaint:

  1. All complaints must be notified to us, in writing within seven days of receipt of goods.
  2. Always quote any Job number or Reference number.
  3. Give as much information as possible about your complaint, include any contact number or address so we may contact you.
  4. Any goods ordered incorrectly will be subject to a re-stocking fee of 50%.
  5. Goods ordered correctly and supplied correctly, which are to be returned for credit or exchange must be returned in the condition they were supplied and in the original packaging.
  6. Any goods, which are ordered on a ‘bespoke’ or special nature, will be subject to a 50% non-refundable deposit.
  7. Goods supplied by a third party through us will be returned to them, by us, to ascertain any fault with the goods. This can take over 6 working weeks.
  8. All new goods carry a 1-year warranty from supply date.
  9. Faulty goods returned for credit/exchange will be inspected by us or a third party before any refund or exchange is given. Written reports on any findings will be made available to the customer.
  10. Repairs and, or rewinds performed on our premises, will carry a 6 month warranty on labour and materials, from the date the item(s) were ready for collection.


Cancellations:
1. Any cancellations for goods ordered, must be made either on the same day or the next available working day in order not to incur a charge.


Refunds:
1. If a refund is agreed, then a cheque or credit note will be issued by us to our customer.
2. If goods supplied by a third party through us qualify for a refund, then the refund will be issued by us on the authority of the third party only. 

BEC (Midlands) Ltd Terms and Conditions apply.

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