What to do if you have a complaint:
- All complaints must be notified to us, in writing within seven days of receipt of goods.
- Always quote any Job number or Reference number.
- Give as much information as possible about your complaint, include any contact number or address so we may contact you.
- Any goods ordered incorrectly will be subject to a re-stocking fee of 50%.
- Goods ordered correctly and supplied correctly, which are to be returned for credit or exchange must be returned in the condition they were supplied and in the original packaging.
- Any goods, which are ordered on a ‘bespoke’ or special nature, will be subject to a 50% non-refundable deposit.
- Goods supplied by a third party through us will be returned to them, by us, to ascertain any fault with the goods. This can take over 6 working weeks.
- All new goods carry a 1-year warranty from supply date.
- Faulty goods returned for credit/exchange will be inspected by us or a third party before any refund or exchange is given. Written reports on any findings will be made available to the customer.
- Repairs and, or rewinds performed on our premises, will carry a 6 month warranty on labour and materials, from the date the item(s) were ready for collection.
Cancellations:
1. Any cancellations for goods ordered, must be made either on the same day or the next available working day in order not to incur a charge.
Refunds:
1. If a refund is agreed, then a cheque or credit note will be issued by us to our customer.
2. If goods supplied by a third party through us qualify for a refund, then the refund will be issued by us on the authority of the third party only.
BEC (Midlands) Ltd Terms and Conditions apply.
